Shippings and Returns

Shipping methods and delivery time

The orders will be served within a maximum period of 72 hours in work days, provided that the product is available in stock and the delivery is done within the Peninsula (Spain). For Baleares Islands will 5 work days. Ceuta and Melilla 7 work days. If there is not stock available at the time the product is being bought, it will be advised in the Webpage, if it is not said, we will inform you by email.

Shipping costs are:
• For the Peninsula; 8.40 € (VAT included)
• For the Canary islands, Baleares, Ceuta and Melilla (Correos); 15€ (VAT included)
• For the Europe 25€

NOTE: Shipping costs can change because of weight and dimensions, but it will always be informed previously to the customer, as we need the acceptance of our customer.

Returns
In case of perceiving any anomaly in your order, you should let us in a period of maximum 7 work days from the delivery. The refund will be admitted if the followingrequirements are accomplished:

Products must be preserved intact as in the origin.
The customer will have to take over the shipping costs of the return.
The product to return should be correctly packed for its return.

Defective items
Pedro Rodriguez Joyeros will carry out the return of the total amount paid for the item in case that it is not possible to send the same product paid in perfect conditions. If you detect a defective item you will inform us by email indicating clearly the product status and how did you received the package sent by the transportation company and your order number. Do not make a return without firstly communicating with us. We will take care of sending a person to your home for picking up the defective item and we will send you another one in perfect conditions in case of having available.You should have the product well packaged and protected. Remember of putting the order number outside the package. Pedro Rodriguez Joyeros will send the correct item and will remove the wrong item if it has not been opened or manipulated. The costs of picking up and sending the item will be paid by Pedro Rodriguez Joyeros, as long as the mistake is done by the company.


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